knoxville massage hills

Policies

All clients need to provide their credit card information in order to hold their appointment. The information is securely encrypted and stored, and your card will not be charged, unless we need to enforce the 24 hour policy. 

  • First time clients must fill out a health history form.
  • We ask all clients to arrive 10 min early in order to start their appointment on time.
  • If our clients arrive late, our therapists will still end on time. The cost of the session will be the same as what was originally booked.
  • We have a 24 hour rescheduling/cancelation policy. Wether you are rescheduling or not, our therapists won’t be able to work if we were not given enough time to fill the appointment. This policy insures that their time is valued and respected just as much as yours:

CALL TO RESCHEDULE OR CANCEL within less than 24 hours: pay a $50 fee, unless we are able to reschedule with a different client with the amount of time you provided.

NO CALL NO SHOW: pay the full amount of your session

  • If you have any allergies or contraindications, please let us know in advance.

THANK YOU!